/* IT Ticketing — tech / ops design system */

@import url('https://fonts.googleapis.com/css2?family=DM+Sans:ital,opsz,wght@0,9..40,400;0,9..40,500;0,9..40,600;0,9..40,700;1,9..40,400&family=Space+Grotesk:wght@500;600;700&display=swap');

:root {
    --bg-app: #eef2f7;
    --bg-sidebar: #070b14;
    --bg-card: #ffffff;
    --bg-muted: #e2e8f0;
    --text-primary: #0f172a;
    --text-secondary: #64748b;
    --text-inverse: #cbd5e1;
    --accent: #06b6d4;
    --accent-hover: #0891b2;
    --accent-soft: rgba(6, 182, 212, 0.14);
    --accent-glow: rgba(6, 182, 212, 0.35);
    --success: #10b981;
    --success-soft: #d1fae5;
    --warning: #f59e0b;
    --warning-soft: #fef3c7;
    --danger: #ef4444;
    --danger-soft: #fee2e2;
    --info: #6366f1;
    --info-soft: #e0e7ff;
    --border: #cbd5e1;
    --shadow-sm: 0 1px 3px rgba(15, 23, 42, 0.08);
    --shadow-md: 0 12px 32px rgba(15, 23, 42, 0.12);
    --radius-sm: 8px;
    --radius-md: 14px;
    --radius-lg: 20px;
    --sidebar-width: 240px;
    --font-body: 'DM Sans', system-ui, sans-serif;
    --font-display: 'Space Grotesk', 'DM Sans', system-ui, sans-serif;
}

*, *::before, *::after { box-sizing: border-box; }

html {
    font-size: 16px;
    scroll-behavior: smooth;
    -webkit-font-smoothing: antialiased;
}

body {
    margin: 0;
    font-family: var(--font-body);
    color: var(--text-primary);
    background-color: var(--bg-app);
    background-image:
        linear-gradient(rgba(6, 182, 212, 0.035) 1px, transparent 1px),
        linear-gradient(90deg, rgba(6, 182, 212, 0.035) 1px, transparent 1px);
    background-size: 28px 28px;
    line-height: 1.5;
    min-height: 100vh;
}

a { color: var(--accent); text-decoration: none; }
a:hover { color: var(--accent-hover); }

h1, h2, h3, h4, h5, h6 {
    font-family: var(--font-display);
    font-weight: 600;
    line-height: 1.2;
    margin: 0 0 0.5rem;
}

p { margin: 0 0 1rem; }

code {
    background: var(--bg-muted);
    padding: 0.15rem 0.4rem;
    border-radius: 4px;
    font-size: 0.88em;
}

/* ── Layout ── */

.app-shell {
    display: flex;
    min-height: 100vh;
}

.sidebar {
    width: var(--sidebar-width);
    background: linear-gradient(180deg, #0a1020 0%, #060a14 100%);
    color: var(--text-inverse);
    display: flex;
    flex-direction: column;
    position: fixed;
    inset: 0 auto 0 0;
    z-index: 100;
    padding: 1.5rem 1rem;
    border-right: 1px solid rgba(6, 182, 212, 0.18);
    overflow-y: auto;
}

.sidebar-brand {
    display: flex;
    align-items: center;
    gap: 0.65rem;
    padding: 0.5rem 0.75rem 1.5rem;
    color: var(--text-inverse);
    font-family: var(--font-display);
    font-size: 1.15rem;
    font-weight: 600;
    letter-spacing: -0.02em;
}

.sidebar-brand:hover { color: #fff; }

.brand-mark {
    width: 36px;
    height: 36px;
    border-radius: 10px;
    background: linear-gradient(135deg, #22d3ee, #6366f1);
    box-shadow: 0 0 18px rgba(6, 182, 212, 0.4);
    display: grid;
    place-items: center;
    font-size: 1rem;
    color: #fff;
    flex-shrink: 0;
}

.sidebar-tagline {
    font-size: 0.7rem;
    color: rgba(148, 163, 184, 0.75);
    padding: 0 0.75rem 1.25rem;
    margin: -0.75rem 0 0;
}

.sidebar-nav {
    display: flex;
    flex-direction: column;
    gap: 0.25rem;
    flex: 1;
}

.sidebar-section {
    margin-top: 0.75rem;
    padding: 0.35rem 0.85rem 0.25rem;
    font-size: 0.65rem;
    font-weight: 600;
    letter-spacing: 0.08em;
    text-transform: uppercase;
    color: rgba(100, 116, 139, 0.85);
}

.sidebar-footer {
    padding-top: 0.75rem;
    border-top: 1px solid rgba(255, 255, 255, 0.08);
    margin-top: 0.5rem;
}

.nav-link,
.sidebar-link {
    display: flex;
    align-items: center;
    gap: 0.65rem;
    padding: 0.65rem 0.85rem;
    border-radius: var(--radius-sm);
    color: rgba(203, 213, 225, 0.82);
    font-size: 0.92rem;
    font-weight: 500;
    transition: background 0.15s, color 0.15s, box-shadow 0.15s;
}

.nav-link:hover,
.sidebar-link:hover {
    background: rgba(6, 182, 212, 0.08);
    color: #e2e8f0;
}

.nav-link.is-active,
.sidebar-link.is-active {
    background: rgba(6, 182, 212, 0.14);
    color: #22d3ee;
    box-shadow: inset 3px 0 0 #06b6d4;
}

.nav-icon {
    font-size: 1.05rem;
    width: 1.25rem;
    text-align: center;
    flex-shrink: 0;
}

.nav-badge {
    margin-left: auto;
    background: var(--warning);
    color: #fff;
    font-size: 0.7rem;
    font-weight: 700;
    padding: 0.1rem 0.45rem;
    border-radius: 999px;
    min-width: 1.25rem;
    text-align: center;
}

.main-wrap,
.app-main {
    flex: 1;
    margin-left: var(--sidebar-width);
    min-width: 0;
}

.main-content,
.page-content {
    max-width: 1100px;
    margin: 0 auto;
    padding: 2rem 1.75rem 3rem;
}

.container,
.container-fluid {
    width: 100%;
    max-width: 1100px;
    margin: 0 auto;
}

.mobile-topbar,
.topbar {
    display: none;
    align-items: center;
    justify-content: space-between;
    padding: 0.85rem 1rem;
    background: linear-gradient(180deg, #0a1020 0%, #060a14 100%);
    color: var(--text-inverse);
    border-bottom: 1px solid rgba(6, 182, 212, 0.18);
    position: sticky;
    top: 0;
    z-index: 90;
}

.mobile-topbar-spacer {
    width: 2rem;
}

.menu-toggle {
    background: none;
    border: none;
    color: inherit;
    font-size: 1.4rem;
    cursor: pointer;
    padding: 0.25rem;
    display: inline-flex;
    align-items: center;
    justify-content: center;
}

.sidebar-overlay {
    display: none;
    position: fixed;
    inset: 0;
    background: rgba(0, 0, 0, 0.45);
    z-index: 99;
}

.sidebar-overlay.is-open,
.sidebar-overlay.is-visible {
    display: block;
}

/* ── Panels & cards ── */

.panel,
.content-card {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-sm);
    padding: 1.75rem;
    margin-bottom: 1.25rem;
    backdrop-filter: blur(8px);
}

.panel-header,
.page-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 1rem;
    flex-wrap: wrap;
    margin-bottom: 1.5rem;
    padding-bottom: 1rem;
    border-bottom: 1px solid var(--border);
}

.panel-title,
.page-header h1,
.page-header h2 {
    font-family: var(--font-display);
    font-size: 1.65rem;
    margin: 0;
    display: flex;
    align-items: center;
    gap: 0.6rem;
}

.page-header h1 i,
.page-header h2 i,
.panel-title i {
    color: var(--accent);
}

.panel-subtitle {
    color: var(--text-secondary);
    font-size: 0.95rem;
    margin: 0.35rem 0 0;
}

.panel-actions {
    display: flex;
    gap: 0.6rem;
    flex-wrap: wrap;
}

.card {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius-md);
    overflow: hidden;
}

.card-body { padding: 1.25rem; }

.card-header {
    padding: 0.85rem 1.25rem;
    background: var(--bg-muted);
    border-bottom: 1px solid var(--border);
    font-weight: 600;
}

.card-title {
    margin: 0 0 0.35rem;
    font-size: 0.9375rem;
    font-weight: 600;
}

.shadow-sm { box-shadow: var(--shadow-sm); }

/* ── Stats grid ── */

.stats-grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 1rem;
    margin-bottom: 1.5rem;
}

.stats-grid--single {
    grid-template-columns: minmax(0, 280px);
}

.stat-card {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius-md);
    padding: 1.15rem 1.25rem;
    position: relative;
    overflow: hidden;
}

.stat-card::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    height: 3px;
    background: var(--stat-accent, var(--accent));
}

.stat-label {
    font-size: 0.78rem;
    text-transform: uppercase;
    letter-spacing: 0.06em;
    color: var(--text-secondary);
    margin-bottom: 0.35rem;
}

.stat-value {
    font-family: var(--font-display);
    font-size: 1.75rem;
    font-weight: 600;
    font-variant-numeric: tabular-nums;
    letter-spacing: -0.02em;
}

.stat-card .card-title {
    color: var(--text-secondary);
    font-size: 0.78rem;
    text-transform: uppercase;
    letter-spacing: 0.06em;
    margin-bottom: 0.35rem;
}

.stat-card h2 {
    margin: 0;
    font-family: var(--font-display);
    font-size: 1.75rem;
    font-weight: 600;
}

/* ── Buttons ── */

.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 0.4rem;
    padding: 0.6rem 1.1rem;
    border-radius: var(--radius-sm);
    font-family: var(--font-body);
    font-size: 0.9rem;
    font-weight: 600;
    border: 1px solid transparent;
    cursor: pointer;
    transition: transform 0.12s, box-shadow 0.12s, background 0.12s;
    text-decoration: none;
    line-height: 1.2;
    white-space: nowrap;
}

.btn:hover { transform: translateY(-1px); text-decoration: none; }

.btn-sm {
    padding: 0.4rem 0.75rem;
    font-size: 0.82rem;
}

.btn-primary {
    background: linear-gradient(135deg, #06b6d4, #0891b2);
    color: #fff;
    box-shadow: 0 2px 10px var(--accent-glow);
}

.btn-primary:hover {
    background: linear-gradient(135deg, #0891b2, #0e7490);
    color: #fff;
}

.btn-secondary {
    background: var(--bg-muted);
    color: var(--text-primary);
    border-color: var(--border);
}

.btn-secondary:hover {
    background: #cbd5e1;
    color: var(--text-primary);
}

.btn-success {
    background: var(--success);
    color: #fff;
}

.btn-success:hover {
    background: #059669;
    color: #fff;
}

.btn-warning {
    background: var(--warning);
    color: #fff;
}

.btn-warning:hover {
    background: #92400e;
    color: #fff;
}

.btn-danger {
    background: var(--danger);
    color: #fff;
}

.btn-danger:hover {
    background: #991b1b;
    color: #fff;
}

.btn-info {
    background: var(--info);
    color: #fff;
}

.btn-info:hover {
    background: #4f46e5;
    color: #fff;
}

.btn-light {
    background: var(--bg-muted);
    color: var(--text-primary);
    border-color: var(--border);
}

.btn-ghost,
.btn-outline-secondary {
    background: transparent;
    border-color: var(--border);
    color: var(--text-primary);
}

.btn-ghost:hover,
.btn-outline-secondary:hover {
    background: var(--bg-muted);
    color: var(--text-primary);
}

.btn-outline-primary {
    background: transparent;
    color: var(--accent);
    border-color: var(--accent);
}

.btn-outline-primary:hover {
    background: var(--accent-soft);
    color: var(--accent-hover);
}

.btn-outline-warning {
    background: transparent;
    color: var(--warning);
    border-color: var(--warning);
}

.btn-outline-warning:hover {
    background: var(--warning-soft);
    color: var(--warning);
}

.btn-close {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 1.5rem;
    height: 1.5rem;
    padding: 0;
    border: none;
    background: transparent;
    cursor: pointer;
    opacity: 0.55;
    flex-shrink: 0;
}

.btn-close::before {
    content: '×';
    font-size: 1.25rem;
    line-height: 1;
    color: inherit;
}

.btn-close:hover { opacity: 1; }
.btn-close-white::before { color: #fff; }

/* ── Forms ── */

.form-label,
.field label {
    display: block;
    font-size: 0.82rem;
    font-weight: 600;
    color: var(--text-secondary);
    margin-bottom: 0.35rem;
}

.form-control,
.form-select,
.field-input,
.field-select {
    display: block;
    width: 100%;
    padding: 0.65rem 0.85rem;
    border: 1px solid var(--border);
    border-radius: var(--radius-sm);
    background: #fff;
    font-family: var(--font-body);
    font-size: 0.95rem;
    color: var(--text-primary);
    transition: border-color 0.15s, box-shadow 0.15s;
}

.form-select-sm,
.form-control-sm {
    padding: 0.4rem 0.65rem;
    font-size: 0.82rem;
}

.form-control:focus,
.form-select:focus,
.field-input:focus,
.field-select:focus {
    outline: none;
    border-color: var(--accent);
    box-shadow: 0 0 0 3px var(--accent-soft);
}

.form-control.is-invalid,
.form-select.is-invalid {
    border-color: var(--danger);
}

.invalid-feedback,
.field-error {
    display: block;
    margin-top: 0.25rem;
    font-size: 0.8rem;
    color: var(--danger);
}

.form-text {
    display: block;
    margin-top: 0.25rem;
    font-size: 0.8125rem;
    color: var(--text-secondary);
}

textarea.form-control {
    resize: vertical;
    min-height: 6rem;
}

.form-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 1rem 1.25rem;
}

.form-grid .span-full { grid-column: 1 / -1; }

.form-actions {
    display: flex;
    gap: 0.75rem;
    margin-top: 1.5rem;
    flex-wrap: wrap;
}

/* ── Tables ── */

.table-responsive,
.table-wrap {
    overflow-x: auto;
    -webkit-overflow-scrolling: touch;
    border-radius: var(--radius-md);
    border: 1px solid var(--border);
}

.table,
.data-table {
    width: 100%;
    border-collapse: collapse;
    background: var(--bg-card);
    font-size: 0.92rem;
}

.table thead,
.data-table thead {
    background: var(--bg-muted);
}

.table thead th,
.data-table th {
    text-align: left;
    padding: 0.75rem 1rem;
    font-size: 0.72rem;
    text-transform: uppercase;
    letter-spacing: 0.06em;
    color: var(--text-secondary);
    border-bottom: 2px solid var(--border);
    font-weight: 600;
}

.table tbody td,
.data-table td {
    padding: 0.85rem 1rem;
    vertical-align: middle;
    border-bottom: 1px solid var(--border);
}

.table tbody tr:last-child td,
.data-table tbody tr:last-child td {
    border-bottom: none;
}

.table tbody tr:hover,
.data-table tbody tr:hover {
    background: var(--bg-muted);
}

.table.table-ticket-list {
    table-layout: auto;
    width: 100%;
}

.table .ticket-title-cell {
    width: auto;
    max-width: 16rem;
}

.table .ticket-title-cell .ticket-title {
    display: block;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.table .table-actions {
    white-space: nowrap;
    width: auto;
    vertical-align: middle;
}

.table .table-actions .action-group {
    display: inline-flex;
    flex-wrap: nowrap;
    gap: 0.4rem;
    align-items: center;
}

.table .table-actions .action-group form.action-form,
.table .table-actions .action-group .action-form {
    display: inline-flex;
    margin: 0;
}

.table-responsive.tickets-desktop {
    overflow-x: visible;
}

.incident-parents-table .table-actions {
    width: 5.5rem;
    min-width: 5.5rem;
    max-width: 5.5rem;
}

.incident-parents-table .table-actions .action-group {
    flex-wrap: nowrap;
    justify-content: flex-start;
}

.incident-parents-table .table-actions .btn {
    padding-left: 0.5rem;
    padding-right: 0.5rem;
    white-space: nowrap;
}

.ticket-action-bar {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.65rem;
}

.ticket-action-bar .action-form {
    display: inline-flex;
    margin: 0;
}

.tickets-mobile {
    display: none;
}

.ticket-status-select {
    max-width: 100%;
}

.ticket-status-work-fields {
    padding-top: 0.75rem;
    border-top: 1px solid var(--border);
}

/* ── Badges ── */

.badge {
    display: inline-flex;
    align-items: center;
    padding: 0.2rem 0.55rem;
    border-radius: 999px;
    font-size: 0.75rem;
    font-weight: 600;
    line-height: 1.3;
    white-space: nowrap;
}

.bg-primary { background: var(--accent-soft); color: var(--accent); }
.bg-secondary { background: var(--bg-muted); color: var(--text-secondary); }
.bg-success { background: var(--success-soft); color: var(--success); }
.bg-info { background: var(--info-soft); color: var(--info); }
.bg-warning { background: var(--warning-soft); color: var(--warning); }
.bg-danger { background: var(--danger-soft); color: var(--danger); }
.text-dark { color: var(--text-primary) !important; }

.badge-active { background: var(--success-soft); color: var(--success); }
.badge-expiring { background: var(--warning-soft); color: var(--warning); }
.badge-expired { background: var(--danger-soft); color: var(--danger); }

/* ── Alerts & flash messages ── */

.flash-list { margin-bottom: 1.25rem; }

.flash,
.alert {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 1rem;
    padding: 0.85rem 1rem;
    border-radius: var(--radius-sm);
    margin-bottom: 0.5rem;
    font-size: 0.92rem;
}

.alert-dismissible {
    padding-right: 2.5rem;
    position: relative;
}

.alert-dismissible .btn-close {
    position: absolute;
    top: 0.65rem;
    right: 0.65rem;
}

.flash-success,
.alert-success {
    background: var(--success-soft);
    color: var(--success);
    border: 1px solid #b8dcc8;
}

.flash-error,
.flash-danger,
.alert-danger,
.alert-error {
    background: var(--danger-soft);
    color: var(--danger);
    border: 1px solid #fecaca;
}

.flash-warning,
.alert-warning {
    background: var(--warning-soft);
    color: var(--warning);
    border: 1px solid #fde68a;
}

.flash-info,
.alert-info {
    background: var(--info-soft);
    color: var(--info);
    border: 1px solid #c7d9f0;
}

.alert-secondary,
.alert-light {
    background: var(--bg-muted);
    color: var(--text-primary);
    border: 1px solid var(--border);
}

.flash-close {
    background: none;
    border: none;
    font-size: 1.2rem;
    cursor: pointer;
    opacity: 0.6;
    line-height: 1;
    padding: 0;
    flex-shrink: 0;
}

.flash-close:hover { opacity: 1; }

.fade { opacity: 0; transition: opacity 0.2s ease; }
.fade.show { opacity: 1; }

/* ── Lists ── */

.list-group {
    display: flex;
    flex-direction: column;
    gap: 0.35rem;
}

.list-group-item {
    padding: 0.75rem 1rem;
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius-sm);
}

.list-group-item-action {
    display: block;
    color: var(--text-primary);
    transition: background 0.15s, border-color 0.15s;
}

.list-group-item-action:hover {
    background: var(--bg-muted);
    border-color: #94a3b8;
    color: var(--text-primary);
}

.item-list {
    list-style: none;
    padding: 0;
    margin: 0;
}

.item-list li,
.item-link {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 0.75rem 0;
    border-bottom: 1px solid var(--border);
    gap: 1rem;
}

.item-link {
    color: inherit;
    transition: color 0.12s;
}

.item-link:hover { color: var(--accent); }

.item-list li:last-child,
.item-link:last-child { border-bottom: none; }

.item-meta {
    color: var(--text-secondary);
    font-size: 0.88rem;
    white-space: nowrap;
}

/* ── Grid & utilities ── */

.row {
    display: flex;
    flex-wrap: wrap;
    margin: 0 -0.75rem;
}

.row.g-3 { margin: 0 -0.5rem; }
.row.g-3 > [class*="col-"] { padding: 0 0.5rem; }

[class*="col-"] {
    padding: 0 0.75rem;
    width: 100%;
}

.col-12 { flex: 0 0 100%; max-width: 100%; }
.col-7 { flex: 0 0 58.333%; max-width: 58.333%; }

@media (min-width: 768px) {
    .col-md-2 { flex: 0 0 16.666%; max-width: 16.666%; }
    .col-md-3 { flex: 0 0 25%; max-width: 25%; }
    .col-md-4 { flex: 0 0 33.333%; max-width: 33.333%; }
    .col-md-5 { flex: 0 0 41.666%; max-width: 41.666%; }
    .col-md-6 { flex: 0 0 50%; max-width: 50%; }
    .col-sm-3 { flex: 0 0 25%; max-width: 25%; }
    .col-sm-9 { flex: 0 0 75%; max-width: 75%; }
}

@media (min-width: 992px) {
    .col-lg-4 { flex: 0 0 33.333%; max-width: 33.333%; }
}

.chart-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 1.25rem;
}

.two-col-panels {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 1.25rem;
}

.split-layout {
    display: grid;
    grid-template-columns: 1fr 1.2fr;
    gap: 1.25rem;
}

.d-flex { display: flex !important; }
.d-block { display: block !important; }
.d-none { display: none !important; }
.d-inline { display: inline !important; }
.flex-wrap { flex-wrap: wrap; }
.flex-shrink-0 { flex-shrink: 0; }
.align-items-center { align-items: center; }
.align-items-start { align-items: flex-start; }
.align-items-end { align-items: flex-end; }
.justify-content-center { justify-content: center; }
.justify-content-between { justify-content: space-between; }
.gap-2 { gap: 0.5rem; }
.gap-3 { gap: 0.75rem; }
.ms-auto { margin-left: auto; }
.ms-2 { margin-left: 0.5rem; }
.m-auto { margin: auto; }
.w-100 { width: 100%; }
.h-100 { height: 100%; }

.mb-0 { margin-bottom: 0; }
.mb-1 { margin-bottom: 0.25rem; }
.mb-2 { margin-bottom: 0.5rem; }
.mb-3 { margin-bottom: 1rem; }
.mb-4 { margin-bottom: 1.5rem; }
.mb-5 { margin-bottom: 3rem; }
.mt-0 { margin-top: 0; }
.mt-1 { margin-top: 0.25rem; }
.mt-2 { margin-top: 0.5rem; }
.mt-3 { margin-top: 1rem; }
.mt-4 { margin-top: 1.5rem; }
.mt-5 { margin-top: 3rem; }
.me-2 { margin-right: 0.5rem; }
.m-3 { margin: 1rem; }
.p-2 { padding: 0.5rem; }
.p-4 { padding: 1.5rem; }
.py-2 { padding-top: 0.5rem; padding-bottom: 0.5rem; }
.py-3 { padding-top: 1rem; padding-bottom: 1rem; }
.py-5 { padding-top: 3rem; padding-bottom: 3rem; }

.text-center { text-align: center; }
.text-muted { color: var(--text-secondary); }
.text-danger { color: var(--danger); }
.text-white { color: #fff; }
.text-success { color: var(--success); }
.text-primary { color: var(--accent); }
.small { font-size: 0.875rem; }
.fw-semibold { font-weight: 600; }
.fw-bold { font-weight: 700; }
.fs-2 { font-size: 1.5rem; }
.fs-4 { font-size: 1.5rem; }
.fs-6 { font-size: 1rem; }
.display-4 { font-size: 2.5rem; line-height: 1.2; }

.border { border: 1px solid var(--border); }
.border-0 { border: none; }
.rounded { border-radius: var(--radius-sm); }
.bg-white { background: #fff; }

.position-fixed { position: fixed; }
.bottom-0 { bottom: 0; }
.end-0 { right: 0; }

dl.row { margin: 0; }
dl.row dt {
    font-weight: 600;
    color: var(--text-secondary);
}
dl.row dd { margin: 0 0 0.5rem; }

.empty-state {
    color: var(--text-secondary);
    padding: 1.5rem 0;
    text-align: center;
}

h3, h4 {
    font-family: var(--font-body);
    font-size: 1rem;
    font-weight: 600;
    color: var(--text-primary);
}

h3 i, h4 i { color: var(--accent); }

/* ── Toast ── */

.toast {
    display: none;
    min-width: 280px;
    max-width: 360px;
    background: var(--danger);
    color: #fff;
    border-radius: var(--radius-sm);
    box-shadow: var(--shadow-md);
    z-index: 200;
    overflow: hidden;
}

.toast.show { display: flex; }
.toast.text-bg-danger { background: var(--danger); }
.toast-body {
    flex: 1;
    padding: 0.85rem 1rem;
    font-size: 0.875rem;
}

.toast .d-flex {
    width: 100%;
    align-items: center;
}

/* ── Categorize / triage ── */

.kbd-hint {
    display: inline-block;
    padding: 0.1rem 0.4rem;
    font-size: 0.75rem;
    font-family: inherit;
    background: var(--bg-muted);
    border: 1px solid var(--border);
    border-radius: 4px;
    color: var(--text-secondary);
}

.triage-split {
    display: grid;
    grid-template-columns: minmax(280px, 1fr) minmax(320px, 1.2fr);
    gap: 1.25rem;
    min-height: 420px;
}

/* ── Ticket parent / split ── */

.ticket-relations-card .card-header {
    border-bottom: 1px solid var(--border);
}

.ticket-relations-form .input-group {
    max-width: 320px;
}

.split-row {
    background: rgba(6, 182, 212, 0.04);
    border-color: var(--border) !important;
}

.batch-review-list {
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.batch-review-card {
    border: 1px solid var(--border);
    border-radius: var(--radius-md);
    padding: 1rem 1.15rem;
    background: var(--bg-card);
}

.batch-review-card--preview {
    border-style: dashed;
    opacity: 0.92;
}

.batch-review-card__header {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.5rem;
    margin-bottom: 0.5rem;
}

.batch-review-card__actions {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
    margin-top: 0.85rem;
    padding-top: 0.75rem;
    border-top: 1px solid var(--border);
}

.batch-review-ticket-rows {
    display: flex;
    flex-direction: column;
    gap: 0.45rem;
    margin-top: 0.5rem;
}

.batch-review-ticket-row {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.65rem;
    padding: 0.55rem 0.65rem;
    border: 1px solid var(--border);
    border-radius: var(--radius-sm);
    background: var(--bg-muted);
    margin: 0;
    cursor: pointer;
    user-select: none;
}

.batch-review-ticket-row:hover {
    border-color: var(--accent);
}

.batch-review-ticket-row .batch-ticket-check {
    flex-shrink: 0;
    margin: 0;
}

.batch-review-ticket-row__info {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.45rem;
    min-width: 0;
    flex: 1 1 12rem;
    font-size: 0.875rem;
}

.batch-review-ticket-row__title {
    color: var(--text-primary);
}

.batch-review-tickets {
    margin: 0;
    padding-left: 1.2rem;
}

.triage-queue {
    max-height: 65vh;
    overflow-y: auto;
    border: 1px solid var(--border);
    border-radius: var(--radius-md);
    padding: 0.5rem;
    background: var(--bg-muted);
    outline: none;
}

.triage-queue:focus {
    box-shadow: 0 0 0 2px var(--accent-soft);
}

.queue-item {
    padding: 0.75rem 1rem;
    border: 1px solid var(--border);
    border-radius: var(--radius-sm);
    margin-bottom: 0.5rem;
    cursor: pointer;
    transition: border-color 0.15s, background 0.15s, box-shadow 0.15s;
    background: #fff;
}

.queue-item:last-child { margin-bottom: 0; }
.queue-item:hover { border-color: #94a3b8; }

.queue-item.active {
    border-color: var(--accent);
    background: var(--accent-soft);
    box-shadow: 0 0 0 2px rgba(6, 182, 212, 0.22);
}

.queue-item-title {
    font-size: 0.95rem;
    line-height: 1.35;
}

.selected-preview {
    background: var(--bg-muted);
    border: 1px solid var(--border);
    border-radius: var(--radius-md);
    padding: 1rem;
    margin-bottom: 1rem;
}

.category-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(130px, 1fr));
    gap: 0.65rem;
}

.cat-btn {
    padding: 0.85rem 0.75rem;
    border: 2px solid var(--border);
    border-radius: var(--radius-md);
    background: #fff;
    text-align: center;
    cursor: pointer;
    transition: border-color 0.15s, background 0.15s, transform 0.15s;
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--text-primary);
    font-family: inherit;
}

.cat-btn:hover:not(:disabled) {
    border-color: var(--accent);
    background: var(--accent-soft);
    transform: translateY(-1px);
}

.cat-btn:disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

.cat-btn i {
    display: block;
    font-size: 1.15rem;
    margin-bottom: 0.35rem;
    color: var(--accent);
}

.cat-btn.assigning {
    opacity: 0.6;
    pointer-events: none;
}

.cat-btn.is-current {
    border-color: var(--accent);
    background: var(--accent-soft);
    box-shadow: 0 0 0 2px rgba(6, 182, 212, 0.22);
}

.cat-btn-clear i {
    color: var(--text-secondary);
}

#categorySelect.assigning {
    opacity: 0.6;
    pointer-events: none;
}

.categorize-filter-select {
    min-width: 220px;
}

.queue-item-category-row {
    max-width: 100%;
}

.queue-item-category {
    font-size: 0.8rem;
}

.queue-item-category.assigning {
    opacity: 0.6;
    pointer-events: none;
}

.preview-description {
    max-height: 10rem;
    overflow-y: auto;
    padding: 0.65rem 0.75rem;
    background: var(--surface-muted, #f8f9fa);
    border-radius: 0.375rem;
    line-height: 1.45;
}

.ai-suggestion-panel {
    padding: 0.85rem 1rem;
    border: 1px solid var(--border-color, #e5e7eb);
    border-radius: 0.5rem;
    background: var(--surface-muted, #f8fafc);
}

.ai-suggestion-result {
    padding-top: 0.25rem;
}

/* ── Mobile ticket cards ── */

.ticket-mobile-card {
    padding: 1rem 1.1rem;
    border: 1px solid var(--border);
    border-radius: var(--radius-md);
    background: var(--bg-card);
    box-shadow: var(--shadow-sm);
}

.ticket-mobile-card__title-row {
    margin-bottom: 0.65rem;
}

.ticket-mobile-card__title {
    display: block;
    font-size: 1rem;
    font-weight: 600;
    line-height: 1.4;
    color: var(--text-primary);
    text-decoration: none;
}

.ticket-mobile-card__title:hover {
    color: var(--accent);
}

.ticket-mobile-card__badges {
    display: flex;
    flex-wrap: wrap;
    gap: 0.4rem;
    align-items: center;
    margin-bottom: 0.65rem;
}

.ticket-mobile-card__details {
    list-style: none;
    margin: 0 0 0.85rem;
    padding: 0;
    display: flex;
    flex-direction: column;
    gap: 0.35rem;
    font-size: 0.88rem;
    color: var(--text-secondary);
}

.ticket-mobile-card__details:empty {
    display: none;
}

.ticket-mobile-card__details li {
    display: flex;
    align-items: flex-start;
    gap: 0.45rem;
    line-height: 1.4;
}

.ticket-mobile-card__details i {
    color: var(--accent);
    margin-top: 0.15rem;
    flex-shrink: 0;
}

.ticket-mobile-card__actions {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
    align-items: stretch;
    padding-top: 0.75rem;
    border-top: 1px solid var(--border);
}

.ticket-mobile-card__actions .btn {
    flex: 1 1 auto;
    min-width: 7rem;
    justify-content: center;
}

.ticket-mobile-card__form {
    flex: 1 1 auto;
    min-width: 7rem;
    display: flex;
}

.ticket-mobile-card__form .btn {
    width: 100%;
}

.ticket-assign-form {
    flex: 1 1 100%;
}

.ticket-assign-select {
    flex: 1 1 auto;
    min-width: 0;
    width: 100%;
    max-width: 100%;
}

.type-rename-form .btn {
    flex-shrink: 0;
}

.type-manage-list {
    gap: 0.5rem;
}

.type-manage-item {
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
    align-items: stretch;
}

.type-manage-item__main {
    display: flex;
    align-items: flex-start;
    gap: 0.5rem;
}

.type-manage-item__icon {
    color: #6366f1;
    margin-top: 0.15rem;
}

.type-manage-item__body {
    display: flex;
    flex-direction: column;
    gap: 0.15rem;
}

.type-rename-form {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
    align-items: center;
}

.type-rename-input {
    flex: 1 1 12rem;
    min-width: 0;
}

@media (min-width: 640px) {
    .type-manage-item {
        flex-direction: row;
        align-items: center;
        justify-content: space-between;
    }

    .type-rename-form {
        flex-wrap: nowrap;
        max-width: 24rem;
    }
}

/* ── Responsive ── */

@media (max-width: 900px) {
    .stats-grid { grid-template-columns: repeat(2, 1fr); }
    .chart-grid,
    .two-col-panels,
    .split-layout,
    .triage-split {
        grid-template-columns: 1fr;
    }
    .form-grid { grid-template-columns: 1fr; }
}

@media (max-width: 768px) {
    .sidebar {
        transform: translateX(-100%);
        transition: transform 0.25s ease;
    }

    .sidebar.is-open { transform: translateX(0); }

    .main-wrap,
    .app-main { margin-left: 0; }

    .mobile-topbar,
    .topbar { display: flex; }

    .main-content,
    .page-content {
        padding: 1rem 0.85rem 2rem;
    }

    .panel,
    .content-card {
        padding: 1rem;
        border-radius: var(--radius-md);
    }

    .panel-header,
    .page-header {
        flex-direction: column;
        align-items: stretch;
        gap: 0.85rem;
    }

    .panel-title,
    .page-header h1,
    .page-header h2 {
        font-size: 1.35rem;
    }

    .panel-actions {
        width: 100%;
    }

    .panel-actions .btn {
        width: 100%;
        justify-content: center;
    }

    .col-md-4,
    .col-md-6,
    .col-md-3,
    .col-md-2,
    .col-md-5,
    .col-sm-3,
    .col-sm-6,
    .col-sm-9 {
        flex: 0 0 100%;
        max-width: 100%;
    }

    .row {
        margin-left: 0;
        margin-right: 0;
    }

    .row > [class*="col-"] {
        padding-left: 0;
        padding-right: 0;
    }

    .tickets-desktop {
        display: none !important;
    }

    .tickets-mobile {
        display: flex;
        flex-direction: column;
        gap: 0.75rem;
    }

    .table.table-ticket-list {
        table-layout: auto;
    }

    .table .ticket-title-cell {
        max-width: none;
        width: auto;
    }

    .table .ticket-title-cell .ticket-title {
        white-space: normal;
    }

    .table .table-actions .action-group {
        flex-direction: row;
        flex-wrap: wrap;
        align-items: center;
    }

    .table .table-actions .action-group .btn,
    .table .table-actions .action-group .action-form,
    .table .table-actions .action-group form {
        width: auto;
    }

    .incident-parents-table .table-actions .action-group {
        flex-direction: row;
        align-items: center;
    }

    .incident-parents-table .table-actions .action-group .btn,
    .incident-parents-table .table-actions .action-group .action-form {
        width: auto;
    }

    .ticket-action-bar {
        flex-direction: column;
        align-items: stretch;
    }

    .ticket-action-bar .btn,
    .ticket-action-bar form {
        width: 100%;
    }

    .ticket-assign-form {
        flex-direction: column;
        align-items: stretch;
    }

    .ticket-assign-form .btn {
        width: 100%;
    }

    .categorize-filter-select {
        min-width: 0;
        width: 100%;
    }

    .page-header .d-flex.align-items-center {
        width: 100%;
        flex-direction: column;
        align-items: stretch !important;
    }

    .category-grid {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }

    .cat-btn {
        padding: 0.75rem 0.5rem;
        font-size: 0.8rem;
    }

    .triage-queue {
        max-height: 45vh;
    }

    .queue-item {
        padding: 0.85rem;
    }

    .queue-item-title {
        font-size: 0.92rem;
        line-height: 1.4;
        white-space: normal;
    }

    .queue-item .d-flex.justify-content-between {
        flex-direction: column;
        align-items: flex-start !important;
        gap: 0.35rem;
    }

    .selected-preview {
        padding: 0.85rem;
    }

    .ai-suggestion-panel {
        padding: 0.85rem;
    }

    .btn {
        white-space: normal;
        text-align: center;
    }
}

@media (max-width: 480px) {
    .stats-grid,
    .stats-grid--single {
        grid-template-columns: 1fr;
    }

    .stats-grid--single {
        max-width: none;
    }

    .category-grid {
        grid-template-columns: 1fr;
    }

    .ticket-mobile-card__actions {
        flex-direction: column;
    }

    .ticket-mobile-card__actions .btn,
    .ticket-mobile-card__form {
        width: 100%;
        min-width: 0;
    }

    .panel-title,
    .page-header h1,
    .page-header h2 {
        font-size: 1.2rem;
    }
}